Frequently Asked Questions

SUPPORT DATABASE

QUESTIONS?
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Everything you need to know about the gear, your order, and life inside the Nerdy 9000 network.

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01

SHOPPING & PRODUCTS

What does Nerdy 9000 sell?

We create apparel inspired by gaming, coding, IT work, and the jokes people in tech instantly understand. We are starting with shirts and plan to expand the collection with items such as mugs and stickers.

How do I choose the right size?

Compare your measurements with our Size Chart before ordering. For the most accurate fit, measure a shirt you already love and compare its width and length with the product guide.

Will every design be available on every product?

Not always. Some designs work best on specific garments, colors, or products. Each product page shows the currently available styles, sizes, and color options.

How should I care for printed apparel?

Follow the instructions on the garment label. As a general rule, wash printed apparel inside out with cold water, use a gentle cycle, avoid bleach, and tumble dry low or hang dry. Do not iron directly over the artwork.

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02

ORDERS & SHIPPING

How long will my order take to arrive?

Delivery time includes order processing or production plus carrier transit time. The best available estimate will be shown during checkout, and tracking details will be sent when your order ships.

How can I track my order?

Once your order ships, you will receive a tracking email. Registered customers can also check current and previous orders from the My Account dashboard.

Can I change or cancel an order?

Contact us as soon as possible with your order number. We will do our best to help, but changes or cancellations may not be possible once an item has entered production or fulfillment.

Where can I find shipping information?

Visit our Shipping page for the latest delivery information. Available methods and costs are also displayed during checkout before you place an order.

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03

RETURNS & SUPPORT

What is your return policy?

Please review our Returns page for current eligibility requirements and instructions. Contact us before sending anything back so we can provide the correct next steps.

What if my item arrives damaged or incorrect?

Contact us promptly with your order number, a description of the issue, and clear photos of the item and packaging. We will review it and help make things right.

What if the size I ordered does not fit?

Check the current return eligibility on our Returns page and contact us with your order number. Since products may be made to order, availability and next steps can vary by item.

How do I contact Nerdy 9000?

Use our Contact page and include any relevant order details. Please do not send passwords, payment information, or other sensitive account credentials.

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04

ACCOUNT & UPDATES

What can I do from My Account?

Your My Account dashboard lets you view recent orders, manage shipping and billing addresses, and update account details.

How do I reset my password?

Open the My Account page, select the lost-password option, and follow the reset link sent to your email. For security, Nerdy 9000 will never ask you to send your password by email or through a support message.

How can I hear about new drops?

Join the Nerdy 9000 newsletter for launch news, new-drop alerts, exclusive offers, and nerdy laughs delivered to your inbox.

Where can I shop each collection?

Browse the Gaming, Coding, and IT Life collections, or visit the full shop to see everything currently available.

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