Returns

RETURN PROTOCOL

SOMETHING WRONG?
LET'S FIX IT.

Clear next steps for damaged, incorrect, or unwanted items—without the support-ticket boss battle.

MADE-TO-ORDER POLICY: Many items are produced specifically for each order, so we cannot automatically accept every return or exchange. We will always review damaged, misprinted, or incorrect items and honor any rights that apply under law.

ELIGIBILITY CHECK

WHAT CAN BE
RETURNED?

Contact us before sending anything back. An item mailed without instructions or approval may not be eligible for a refund or replacement.

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CONTACT US ABOUT

  • An item that arrived damaged
  • A print or manufacturing defect
  • A different product, size, or design than the one shown in your order confirmation
  • A package damaged during delivery
×

NOT USUALLY ELIGIBLE

  • Choosing the wrong size or color when placing the order
  • Changing your mind after production
  • Items that have been worn, washed, or altered
  • Items returned without prior instructions
START A REQUEST

THREE SIMPLE STEPS.

01

OPEN A TICKET

Use the contact form and select “Return or damaged item.”

02

SEND THE DETAILS

Include your order number, what happened, and clear photos when relevant.

03

FOLLOW THE STEPS

Wait for instructions before mailing an item or discarding packaging.

RETURN DATABASE

POLICY DETAILS

What information should I include?

Send your name, order number, the affected item, a short explanation, and clear photos of the item, print, label, and packaging when applicable. Never send passwords or payment details.

Can I exchange an item for another size?

Because many items are made to order, size exchanges are not guaranteed. Review the Size Chart before purchasing and contact us to learn what options are available for your specific item.

When will an approved refund appear?

Approved refunds are issued to the original payment method. After processing, the time needed for the credit to appear depends on your bank or payment provider.

Are original shipping charges refundable?

Original shipping costs are generally not refundable unless the order was incorrect, defective, or a refund is otherwise required by applicable law.

Where should I mail a return?

Do not mail an item to the address on the package or to a production partner without instructions. Contact us first so the correct return or replacement process can be provided.

Does this policy affect my legal rights?

No. Nothing on this page limits consumer rights that cannot be waived under applicable law.

Policy last updated: August 22, 2026.

READY TO START?

OPEN A RETURN REQUEST.

Have your order number and photos ready before submitting.

START REQUEST →